Our Promise To You

Cheeca Lodge & Spa is committed to providing outstanding service to any and all guests by being ADA-compliant for our guests convenience.

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Due to Hurricane Irma impact on the resort and the destination, Cheeca Lodge & Spa will remain closed to arrivals until further notice. We do however expect to reopen in the early part of 2018.
As soon as we have a firm open date, we will share it on the website, through social media and via email.
Please contact us at info@cheeca.com for further assistance.

  • Pre-existing reservations, through January 4th will be canceled and any deposit will be refunded in full.  
  • Refunds are currently being processed and can take between 7 -10 days to show up on your credit card statement
  • Please excuse any delay in receiving a cancellation confirmation and refunds as internet on property was just recently restored.
  • If you booked through a third party, please reach out to them directly as well, as they may be able to assist you in a more timely manner
  • For rebooking your reservation, please contact reservations@cheeca.com as there is still limited phone access to the property. ​​​​​​​

  • If you have any questions or concerns, in the meantime, please contact info@cheeca.com.
  • If you need assistance in cancelling a reservation, please include your full name, confirmation number and arrival date. 
  • We will actively work with guests to rebook their stay once a re-open date is determined.  As we diligently work to assess the damage to the hotel’s infrastructure, we will continue to communicate any and all relevant updates to future guests. 
  • We will continue to post updates on this page related to hotel reservations and any cancellation notices.
  • For area wide information on Monroe County recovery, please click here.

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  • Accessible rooms including roll in showers, grab bars at shower/toilet, hearing impaired rooms, and TDD phones with visual ringers

  • Audible and visible fire alarms

  • Accessible automated doors in lobby

  • Accessible public areas including 32"+ door openings

  • Lowered registration desk

  • Accessible parking spaces including van accessible, curb ramps, level access aisle

  • Ramps or level entrances

  • Full sized elevators

  • Braille signage on elevators

  • Chair lifts into all pools

  • Accessible restroom stalls in public restrooms with grab bars and hands free flush

  • Please contact our reservations team by email or by phone at 800-327-2888 for more information on how to reserve an accessible room.

  • Service animals must be with guest at all times and demonstrate good behavior - excessive barking or being aggressive towards other guests may lead to being asked to leave property. Should the service animal destroy or soil guestroom or property, a cleaning or replacement fee may be charged.

  • Emotional support animals are not trained to perform any specific task and may be treated as pets under our "Pups in Paradise" program. We welcome dogs under 70 lbs in our Golf View Rooms and Suites which are based upon availability. A $70 per night pet fee applies. Guests who arrive with an Emotional Support Animal must already have a reservation in a Golf View Room or Suite. We cannot guarantee accommodation otherwise.

  • For questions, please contact us directly at info@cheeca.com or by calling 305-664-4651. We look forward to being of service.

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