COVID-19 Updates

Below are resort amenity updates. Note, some amenity information may be different than listed below given the fast changing situation and impact from COVID-19. 

In accordance with local regulations a mask or face covering may be required in all public spaces.

Check-In/Check-Out:

  • We will do our best to check you into your room as expeditiously and seamlessly as possible, even if you arrive before our standard check-in time of 4pm.  Whenever possible we will conduct your check-in at the front gate 

Guest Adventures:

  • Guest Adventures hours:  Daily from 8am to 6pm 
  • Golf Course and Tennis Courts will be open and available
  • Camp Cheeca is Temporarily Closed 

Pools & Beach:

  • Family Pool & Beach hours:  Daily from 8am to Sunset
  • Adult Pool:  Daily from Sunrise to Sunset
  • We will provide seating areas on the beach with Food & Beverage service
  • We ask you not to relocate chairs.  
  • Our Recreation Attendants will direct you accordingly and provide towels

Fitness Center

  • Fitness Center hours:  Daily from 6am to 8pm

Spa

  • Spa Hours:  Daily from 9am to 6pm
  • Limited spa services may be available
  • Appointments recommended

Future Bookings:

If you wish to cancel a future reservation please fill out this form.  If you booked through a third party like Booking.com, Expedia, etc., you will need to contact your travel agency directly to cancel your reservation.

For more information about our Safety & Well-Being Promise, visit our page here